Terms and Conditions

At TRU ESSCENTS LLC, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for, please don’t hesitate to contact us.

Shipping Methods and Rates

All orders are fresh and made-to-order. Once the order is received, it is prepared and shipped within 7-10 business days. During promotional periods please allow 7-14 business days for your order to be prepared and shipped. Due to the handmade nature of our products we do not accept returns or exchanges of orders.

 

Our standard shipping carrier is the United States Postal Service (USPS).  Orders shipped to Alaska, Hawaii, and the U.S. Virgin Islands may require 8-12 business days.
 
If you want to check the status of your order, please check your email for a shipping confirmation email from USPS for your tracking information. If you have any questions about your order, please call feel free to call us at 626-536-9679 or email us at Info@Truesscents.com. We are happy to assist you.

Change Submitted Orders
If you need to change an order you have already placed, please contact us at 626-536-9679 or email us at info@Truesscents.com. To expedite your request, please have your purchase confirmation number available. We do not gather, collect or keep credit card information, so please have a form of payment ready when you call to make adjustments to your order. We will always do our best to accommodate your needs.

Report Order Problem
If your order is missing a product, contains a damaged item, or you have any other concerns, please contact us at 626-536-9679 or email us at Info@Truesscents.com. To expedite your request, please have your purchase confirmation number available. We always do our best to accommodate your needs.

Returns & Exchanges
TRU ESSCENTS LLC does not accept returns or exchanges due to the handmade nature of the products.

Telephone Orders
We will be pleased to accept your order by phone. Please call TRU ESSCENTS LLC at 626-536-9679 and a Representative will provide you with product recommendations, appropriate samples, and other information to meet your skin and body care needs.

Payment Options
TRU ESSCENTS LLC accepts American Express, MasterCard, and Visa. Credit card information entered in the site is secure and safe. Credit card information is not stored or saved on Truesscents.com. All orders placed on this website are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we are pleased to accept your order by phone. Please call TRU ESSCENTS LLC at 626-536-9679. In the event your credit card is declined, TRU ESSCENTS LLC, Inc. will inform you of this event and request a new credit card number. Please provide TRU ESSCENTS LLC with your new credit card number within 5 calendar days so we can fulfill your order without you having to resubmit your order.

As email is not a secure method of transmitting credit card information, we advise that for your protection you do NOT send credit card information via an e-mail message to Customer Service. Instead, we suggest that you call us directly at 626-536-9679 with your credit card information.

Site Security
Credit card information entered at www.Truesscents.com web site is secure and safe using an HTTPS/TLS Certificate. All orders placed on Truesscents.com are encrypted, thereby protecting any credit card information that is submitted at the time of the order. If you are uncomfortable entering your credit card information online, we will be pleased to accept your order by phone. Please call 626-536-9679.

Comments & Suggestions
We greatly value your patronage, trust, and friendship towards TRU ESSCENTS LLC; and as always, we welcome every opportunity to have your comments and suggestions regarding our products and any aspect of your experience. We invite your feedback so that we may know how we are doing, and what we can do to assure that we are providing the highest quality products and services that we can. To share your thoughts with us, please email us at Info@Truesscents.com, we thank you for your time, attention, and assistance.